Built for restoration crews on the clock in an emergency.

Yes. When your crew is mid-extraction and can't pick up, Helm answers the call you miss and texts the caller back within seconds. It finds out what happened (water damage, flooding, fire, smoke, mold), how bad it is, and where, gets the address and whether they're on site, and sends you a qualified lead by text and email. It sits behind your existing number, so nothing changes for the caller.

Helm treats it as top priority. It gives immediate guidance like shutting off the water main, then fast-tracks the address and whether they're on site so you can dispatch. It commits to moving fast without promising an exact arrival time. For a fire or anything dangerous, it points them to call 911 first.

It won't speak to coverage or file anything, but it captures the cause and the extent of the damage so your team walks in ready to document the loss for the homeowner's insurer. The full conversation comes through in the lead so nothing gets lost.

No. Helm doesn't quote work it hasn't assessed. It captures the situation so you can scope it on site, and tells the customer you'll confirm once a crew evaluates the damage. It won't commit your calendar either.

You keep your number. Helm uses conditional call forwarding so unanswered calls route to it automatically, with no hardware or app, and it works with Verizon, AT&T, T-Mobile, and US Cellular. Pricing starts at $75/month for Capture and $249/month for Convert, whose always-on voice receptionist matters most here since emergencies come in overnight. Billed monthly, no contract.